In order to reserve your time, a non-refundable retainer will be obtained upon booking. Once this retainer is collected, and you cancel your reservation, you will forfeit this retainer as a cancellation fee.

For reservations with a non-refundable retainer: In the event that you need to reschedule, a one-time charge of $250 (per rescheduling) will be charged to your card on file. This will ensure that your non-refundable retainer will carry over to your rescheduled reservation.

For reoccurring reservations without a non-refundable retainer: We will require you to have a card on file at the time of booking. In the event that you need to cancel, fail to appear, late, or reschedule your reservation, a 50% of service reserved will be charged to your card on file as a cancellation/no-show/reschedule/late fee.

In order to cancel a reoccurring reservation without being charged a fee, you must cancel 14 days prior to your reservation. If you are more than 15 minutes late to your reservation, your reservation will be rescheduled and the cancellation/no-show/reschedule/late fee will be charged to your card on file.

COVID-19 cancellations are subject to cancellation fees.

Steel Magnolia Salon does not offer any refunds on work performed or products used during your reservation. Returns of any styling products purchased in-store must be made within 10 days of purchase.

Thank you for respecting your stylist’s time!